Privacy Policy for Bowglen Medical Center

Effective and Last Updated: May 22, 2024

Purpose
Bowglen Medical Centre (“Bowglen” or “We”) is committed to protecting the privacy of its patients’ and customers’ personal information. As part of this commitment, Bowglen has developed this Privacy Policy and related privacy procedures.

Scope
This Privacy Policy covers all personal information under Bowglen’s control and describes:

How we collect, use, disclose, and protect the personal information of customers, patients, and website users (“you”).
The types of information we may collect from you or that you may provide when you visit the website www.bowglenmedicalcentre.com (our “Website”).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
Bowglen aligns its privacy program with the standards set out in the federal Personal Information and Electronic Documents Act, provincial privacy laws, and Privacy Commissioners’ guidance and recommendations, as amended from time to time.

Policy Guidelines
Bowglen will comply with all applicable privacy legislation.

Principle 1 – Accountability
Bowglen has implemented procedures to give effect to this Privacy Policy:

To manage the collection, use, retention, storage, transfer, disclosure, accuracy, correction, and disposal of its patients’ or customers’ personal information.
To receive and respond to inquiries and complaints.
To train employees, volunteers, and board members about Bowglen’s Privacy Policy and related procedures.

To analyze new initiatives that may affect personal information.
Bowglen will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

One of the clinic owners will serve as the Privacy Manager, accountable for Bowglen’s compliance with this Privacy Policy. The Privacy Manager can be contacted by email at bowglenmedicalcentre@gmail.com or by mail at:

ATTN: PRIVACY MANAGER
Bowglen Medical Centre
121 - 4411 16 Ave NW

Calgary, AB T3B 0M3 
587.392.9670

Individuals with questions about this Privacy Policy should contact Bowglen’s Privacy Manager.

Principle 2 – Identifying Purposes
Bowglen identifies the purposes for which it collects, uses, and discloses personal information. Bowglen only collects, uses, and discloses personal information necessary for the identified purposes, including:

Presenting our Website and its contents to you.
Providing you with information or services that you request from us.
Fulfilling the purposes for which you provided the information or that were described when it was collected.
Providing you with notices about your upcoming appointments.
Carrying out our obligations and enforcing our rights arising from any contracts with you.
Notifying you about changes to our Website or services we offer or provide through it.
Improving our Website, services, marketing, or customer relationships and experiences.
Allowing you to participate in interactive features on our Website.
Keeping patients and customers informed about Bowglen’s activities.
Permitting internal analysis to assist Bowglen with planning for future activities.
Complying with legal and regulatory requirements.
Bowglen collects the following information to achieve its identified purposes:

Name
Contact information, including telephone number, residential address, or e-mail address.
Demographic information, including information about an individual’s gender and age.
Specific areas of interest in Bowglen’s activities.
Publicly available information, including personal information that appears in a publication such as a magazine or newspaper.

Principle 3 – Consent
Bowglen obtains consent from individuals for its collection, use, and disclosure of their personal information for the identified purposes, except where otherwise permitted by law. The form of consent sought by Bowglen may vary depending on the circumstances and the sensitivity of the personal information that is collected.

Consent can be express, implied, or given through an authorized representative. Bowglen will seek express consent when the information is likely to be considered sensitive. Individuals may give express consent in writing, orally, or electronically.

We use different methods to collect your information, including:

Direct interactions with you when you provide it to us.
Automated technologies or interactions as you navigate through our Website, sign-up to use our wi-fi, or through our third-party advertisers placing a unique cookie on your browser.
The information we collect directly from you on or through our Website may include:

Information you provide by filling in forms on our Website.
Records and copies of your correspondence if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of appointments you booked through our Website and the fulfillment of your appointments.
Your search queries on the Website.
Individuals may withdraw consent for any identified purpose at any time, subject to legal and contractual restrictions and reasonable notice. Individuals who wish to withdraw consent should contact Bowglen’s Privacy Manager by e-mail at  bowglenmedicalcentre@gmail.com or by mail to:
 

ATTN: PRIVACY MANAGER
Bowglen Medical Centre
121 - 4411 16 Ave NW

Calgary, AB T3B 0M3 
587.392.9670

If you withdraw consent, Bowglen complies with the request as quickly as possible, but there may be certain uses of personal information that it may not be able to stop immediately. For example, you may still receive communications from us for up to ten (10) business days as we process your request to opt-out.

Principle 4 – Limiting Collection
Bowglen limits its collection of personal information to that which is necessary to fulfill its identified purposes. Bowglen collects personal information by fair and lawful means.

Principle 5 – Limiting Use, Disclosure, and Retention
Bowglen does not use personal information, or sell, transfer, or otherwise disclose personal information to any third party, for purposes other than those for which it was collected, except with the individual’s consent or as permitted or required by law.

Bowglen retains personal information only as long as necessary to fulfill the identified purposes or as otherwise permitted or required by law.

Principle 6 – Accuracy
Bowglen ensures that personal information is accurate, complete, and up-to-date as is reasonably necessary for its identified purposes. Individuals may request corrections to inaccuracies in their personal information by contacting Bowglen’s Privacy Manager.

Principle 7 – Safeguards
Bowglen is committed to protecting personal information in its control with security safeguards appropriate to the sensitivity of the information. Personal information is protected by safeguarding measures designed to prevent theft, loss, and unauthorized access, copying, modification, use, disclosure, and disposal. A higher level of protection is used to safeguard more sensitive personal information.

Bowglen takes steps to ensure that employees, volunteers, students, and board members are aware of the importance of maintaining the security and confidentiality of patients and customers' personal information. Third-party contractors are required to complete Bowglen’s online privacy training module. Vendors and suppliers that work with Bowglen’s personal information must sign a Personal Information Protection Agreement.

Principle 8 – Openness
This Privacy Policy is made available to patients, customers, and the public on our website at www.bowglenmedicalcentre.com. Individuals may easily acquire information about:

The name and contact information for Bowglen’s Privacy Manager for the purpose of questions and complaints.
The means of gaining access to personal information held by Bowglen.

Principle 9 – Access
Upon written request, Bowglen will provide individuals access to their personal information and an account of its use and disclosure. Individuals can challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 – Challenging Compliance
Bowglen has procedures in place to receive and respond to patient and customer inquiries and complaints about the handling of their personal information. Individuals who are not satisfied with the answer received about the subject of their inquiry may complain in writing to Bowglen’s Privacy Officer. Bowglen’s Privacy Officer will investigate all complaints.

Incident Reporting
All employees, volunteers, students, and board members must ensure that the privacy of patients and customers and the confidentiality and security of their personal information are preserved at all times. Anyone who observes a breach or potential breach of privacy must report the details as soon as possible to Bowglen’s Privacy Manager.

Training
Bowglen will ensure that everyone who works at Bowglen has a good understanding of this Privacy Policy and its related procedures through privacy training sessions and other communications.

Routine Assessment of Systems and Procedures
Bowglen will routinely assess information systems and work processes to confirm that patient and customer privacy is protected and that only authorized individuals with a “need-to-know” have access to personal information. Whenever significant changes are proposed or undertaken for information systems or work processes, and whenever substantial external services and products are evaluated or contracted to assist with information management, Bowglen will conduct a privacy impact assessment.

Audits and Reviews
The Privacy Manager will periodically conduct internal reviews and external audits of Bowglen’s Privacy Policy and related procedures with a view to maintaining and improving their effectiveness and complying with relevant legislation.

Reporting
Bowglen’s management will report annually to the board of directors on matters concerning privacy compliance.

Privacy Statement
We respect our patients’ privacy. Bowglen does not share or sell our patient or customer lists to any agency, business, or other organization.

Please direct any questions, concerns, or complaints to:

**ATTN: PRIVACY MANAGER

Bowglen Medical Centre
121 - 4411 16 Ave NW

Calgary, AB T3B 0M3 
587.392.9670